sonarPay

Sonar offers sonarPay, a fully integrated payment solution for internet service providers. With sonarPay you get payments, reporting, reconciliation, and customer service native to Sonar’s billing platform all supported within your Sonar instance.

Setting up External Payment Processors

To begin receiving customer payments (and adding the appropriate customer payment methods) your first step in the process is adding in your preferred payment processors. Below you'll find a list of external Payment processors supported by Sonar, as well as a list of items required to configure the processor.

All available Payment Processors are configured from the same page - within your instance, navigate to Settings, followed by expanding the Billing segment, and lastly select either Bank Account Processor or Credit Card Processor, depending on which one you'll actively be creating.

In the tables for both Bank Account Processors and Credit Card Processors, you'll see a column labeled Primary. This column shows which processor is the default used to tokenize payment methods. There can only be one primary per instance. With additional processors added to an instance, the Sonar Support Team is able to import the tokens to continue working with that processor until the tokens expire and/or a customer re-adds their payment method, at which point the primary payment processor would be used moving forward.

Whitelisting Sonar with External Processors

If your Payment Processor requires that the originating IP address be whitelisted to ensure communication occurs, all of Sonar's Egress and Ingress IP Addresses are available in the Sonar IP Addressing article.

e-Check/Bank Account Processors

You can access the Bank Account Processors by following these steps:

1. Click on Settings
2. Expand the Billing segment
3. Click on Bank Account Processors

Next, click on the “Create Bank Account Processor” button to view the supported processors. In Sonar, we currently support the following external Bank Account Payment Processors:

ACH

While ACH is also functionally a Bank Account processor, the methods by which ACH processors handle transactions differ sufficiently to be its own category. For more information on how ACH functions, take a look at our ACH Batching: Overview article.

In Sonar, we support any bank as long as they are using one of the following external ACH formats:

Credit Card Types

Adding a Credit Card Payment Processor can be done by following the below steps:

1. Click on Settings
2. Expand the Billing segment
3. Click on Credit Card Processors

Within Sonar's Credit Card Processor configuration, you can configure each processor with a set of Credit Card Types. All supported Credit Card Types are listed below:

By default, both the Enabled and Primary checkboxes are selected. If you need to assign the card processor to a specific company within your instance, uncheck the Primary checkbox and the Companies drop box will be provided to allow you the ability to select the desirable company for this setup.

 

 

Credit Card Processors

Below is a list of supported external Credit Card Payment gateways, as well as the information which can be entered to configure the gateway.