03/11/2025 20:53 CDT

New Features

1. Redesigned the main menu with a collapsible view option, an improved layout for easier navigation, and mobile optimization
   To read more about this change, click here

Improvements

1. Added backend support as a preparatory step for future sonarPay availability in Canada
2. Updated our Calix SMx integration backend support to include company-related fields in preparation for expanding functionality to support multiple companies

Bug Fixes

1. Fixed an issue where the Zubie GPS integration failed to authenticate
2. Resolved an issue that could cause an error when adding a credit card through the customer portal
3. Released further automatic data synchronization improvements with adjustments for stability

03/04/2025 19:59 CST

New Features

1. Added Geotab to the list of supported GPS Tracking Providers
   To read more about our GPS tracking integrations, click here

Improvements

1. Enhanced pagination controls by allowing direct input for improved navigation through results

Bug Fixes

1. Fixed a header display issue in the Import Call Detail Records, Import DIDs, and Import Voice Provider Rates modals
2. Solved for rare occasions where the Next Recurring Charge amount was incorrect by introducing the recalculateNextRecurringChargeAmount mutation, which requires manual intervention via GraphiQL to correct the value

02/27/2025 19:03 CST

Bug Fixes

1. Corrected a rare issue where the 'amount remaining' on payments could be miscalculated, leading to a small number of payments being credited twice for their amount

02/25/2025 19:22 CST

New Features

1. Account Archives allows you to archive inactive accounts while preserving historical data, helping to reduce clutter in daily operations
   To read more about this feature, click here

Bug Fixes

1. Fixed an issue where expiring services were not triggering on initial activation when the account activation was triggered by a job completion

02/18/2025 20:34 CST

New Features

1. Segmentable Inventory allows you to manage inventory that can be subdivided into multiple items over time, enhancing financial tracking, inventory reporting, and field technician processes
   To read more about this feature, click here

Bug Fixes

1. Resolved an issue where the miniplayer was not appearing in Tickets
2. Fixed an issue in an effort to improve billing processing performance
3. Resolved an issue that could've caused timeouts with the Calix SMx integration
4. Fixed an issue that caused address icons to be blacked out

02/14/2025 14:50 CST

Bug Fixes

1. Fixed an issue where sonarPay refunds were intermittently incorrectly showing they failed when they had successfully gone through, causing the refund to not be captured within Sonar

02/13/2025 21:01 CST

Improvements

1. Improved automatic data synchronization with optimized detection and repair for any inconsistencies

2. Enhanced the Adtran Mosaic Cloud sync process to run in parallel for device syncs and added a single-item sync option for targeted updates and testing

Bug Fixes

1. Resolved an issue where invoices for accounts without ‘Printed Invoice’ enabled were incorrectly included in Print to Mail batches
2. Fixed an issue where clicking the ‘Linked Accounts’ pill in the Billing tab incorrectly routed to ‘Transactions’
3. Resolved a problem where sorting tickets by ‘Last Modified’ did not factor in internal comments

02/04/2025 21:30 CST

Improvements

1. Refined processing and rate limiting for GraphQL API queries, including implementing a max field limit of 100 and adjustments for the transactions query to better manage resource demands

2. Enhanced Adtran Mosaic Cloud integration settings to allow for specifying ethernet profiles and ensuring required ports are accessible

Bug Fixes

1. Resolved an issue where certain filters could trigger an error when no options were selected
2. Fixed an issue where the time column in Week View was cut off in Chrome and Opera web browsers
3. Resolved an issue where expiring services were not included in the initial invoice generated during account activation
4. Fixed an issue that caused delays in updating radius sessions

5. Fixed an issue where DataConnect failed to detect updates to model changes, preventing access to newly added fields