Sonar's Rich Text Editor
Written by Mitchell Ivany
Updated at March 14th, 2025
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Table of Contents
The rich text editor is available in numerous areas of Sonar, such as when sending out mass emails, responding to tickets, or creating email messages for triggered emails. It allows users to further customize and stylize plain text by applying formatting, such as bold, italics, underline, etc.
A description of each button available in the rich text editor, as well as an example of what each does, is provided below.
(1) Bold
| Editor Icon |
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| What it Does | Applies bold to the text |
| Example | This text is bolded |
(2) Italics
| Editor Icon |
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| What it Does | Applies italics to the text |
| Example | This text is italicized |
(3) Strikethrough
| Editor Icon |
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| What it Does | Applies strikethrough to the text |
| Example |
(4) Underline
| Editor Icon |
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| What it Does | Applies an underline to the text |
| Example | This text has been underlined |
(5) Header 1
| Editor Icon |
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| What it Does | Formats the text as an H1 header (largest of the header formats) |
| Example |
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(6) Header 2
| Editor Icon |
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| What it Does | Formats the text as an H2 header (second largest of the header formats) |
| Example |
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(7) Header 3
| Editor Icon |
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| What it Does | Formats the text as an H3 header (smallest of the header formats) |
| Example |
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(8) Bulleted List
| Editor Icon |
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| What it Does | Creates an unordered bulleted list |
| Example |
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(9) Numbered List
| Editor Icon |
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| What it Does | Creates a numbered bulleted list |
| Example |
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(10) Quote Block
| Editor Icon |
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| What it Does | Creates a quote block for the text |
| Example |
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(11) Code Block
| Editor Icon |
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| What it Does | Creates a code block for the text |
| Example |
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(12) Inline Code
| Editor Icon |
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| What it Does | Converts highlighted text into an inline code block |
| Example |
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(13) Image
| Editor Icon |
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| What it Does |
Can be used to insert an inline image to the message body The direct link for the image must be used (i.e. you must use the actual .png / .jpg path - a link to a page will not work. For example, the link used for the image below is: https://files.helpdocs.io/y0fqv9nyr6/articles/qsvfqgnuaf/1606492183531/job-details-checked-in-png.PNG)
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| Example |
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(14) Link Menu
| Editor Icon |
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| What it Does | The link button allows URL hyperlinks to be inserted into the created message. This link needs to be added to a section of text, and must be formatted as a full URL (e.g., https://example.xyz) |
| Example |
URLs look like this:
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(15) Variable Menu
| Editor Icon |
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| What it Does |
Allows variables to be inserted into the message. Variables are wrapped in *| and |* and are used as a placeholder for data; upon being sent out, the variables will populate with the appropriate values. The variables button will not be available in all instances where the rich text editor is present; the available variables will also vary, depending on where in Sonar you are accessing it.
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| Example |
Variables will appear like this in the message creation section:
and populate with the appropriate value once sent out (i.e., Joe Smith) In the message preview, you'll see*|CONTACT_NAME|*, which will be replaced with the correct value once sent to the customer.
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(16) Conditional Formatting
| Editor Icon |
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| What it Does |
The conditional formatting button is an easy way of setting conditional variables in your message, establishing chains of responsive variables within an email message. These conditional variables follow an IF | ELSE format |
| Example |
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